What is understood by the term “servant leader”?
Several experts have
tried to define the role of a servant leader, as to what it should ideally
include, and what scrum masters should
do to be considered as good servant leaders. To summarize what the authors have
to say about the role, individuals desiring to function as good servant leaders
should be compassionate, exhibit humane characteristics, act as a facilitator,
and be a mentor for individual team members. Rather than discussing in details
about each characteristic, the role can be briefly understood by going through
the Dos and Don’ts associated with the servant leader role.
What the scrum master should ideally do to become a
good servant leader
· Protect the team and its members from distractions and
diversions
· Facilitate the planning activities and sessions
· Encourage team members to participate in sprint
reviews and retrospectives
· Implement scrum methodology and coach scrum to team members
· Help the team to collaborate
· Publicly represent and protect the team’s position
· Anticipate issues and problems likely to occur during
the sprint activity
· Discover ways and means to remove the impediments
faced by the development team
· Ensure daily scrum meetings are properly conducted as per scrum principles and rules
· Support and encourage transparency while implementing
the project
· Properly understand and present the team’s progress to
the investors and stakeholders
· When necessary, arbitrate on behalf of the team
members
What should be avoided or prevented
·
Provide
instructions directly or indirectly to the development team.
-
The scrum master
should act as a facilitator and help the team members to find solutions on
their own through guidance, advice, and suggestions.
· Manage the daily scrum meeting
-
Rather than
directing the team and providing development related solutions, the person
should supervise scrum and ensure the team members follow it properly.
· Estimate the work taken up by the team
-
If the team is
coming up with an estimate, the scrum master should not interfere by suggesting
or advising as to what the estimate should ideally include. If required, the
person can arbitrate on behalf of the team.
· Remain uninvolved or be unconcerned about where the
team is heading
-
Always try to
maintain a holistic attitude about how the project is proceeding, and how the
project can be affected by the work carried out by the development team. One
should be clear about the project goals and how the team is currently achieving
them.
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